Individual Giving Officer - Kent
Contract: Full-time, permanent
Location: Wildwood Kent
Reports to: Fundraising & Membership Manager
Responsible for: No direct reports
Grade: 5
Closing date: 08/06/2025
Job Purpose
As our Individual Giving Officer you will play an exciting and important role in growing the income generation of the Trust from individual supporters. Your excellent people skills can have a tangible impact, encouraging new donors and providing exceptional stewardship to existing ones. By retaining and increasing their support you will help achieve Wildwood’s income targets and enable the vision and mission of the Trust to protect, conserve, and rewild British wildlife. Your key area of focus will be driving charitable donations, running appeals and fundraising campaigns and gift aid.
Key Responsibilities
Provide excellent stewardship to individual donors through building relationships and quality communication.
Identify potential new donors and funds through prospecting, leading on donor acquisition.
Drive the delivery of fundraising and stewardship events / activities.
Maximise opportunities to develop and deepen relationships with our supporters.
Work with the communications team in the the development and delivery of fundraising appeals across various channels, including direct mail, email, and digital campaigns.
Use donor data to inform targeted communications and campaigns planning, identifying donor progression opportunities.
Administration of donations, including responding to enquiries and ensuring accurate and GDPR compliant records.
Ensure donor journeys are consistent and compelling.
Adhere to the Fundraising Code and Charity Commission guidelines and other external regulations (e.g. GDPR) as set out by Wildwood Trust's policies and procedures.
The Working Week
Each week will offer different opportunities, and your role will be to identify and capitalise on these. Whether you are communicating with supporters, running an appeal, grant prospecting, or analysing data to identify potential giving opportunities, you will be inspiring, thanking and growing our supporters, guiding them on a journey of deepening engagement.
Core working hours are 09:00 until 17:00 with an unpaid half an hour for lunch. This post is 37.5 hours per week over 5 days. The job will involve overtime, including some evening, weekend and bank holiday working as part of your normal duties. You may be required to occasionally travel between parks.
This job involves undertaking duties which include the following health, safety and wellbeing considerations:
Regular use of Display Screen Equipment (DSE)
Mandatory Training for this role includes:
Manual Handling
Equality & Diversity
Safeguarding Awareness
GDPR / Data Protection Awareness
Fire Safety Awareness
Ladder Safety
Cyber Security
Skills, Knowledge, Qualifications & Experience
All Wildwood staff are passionate, committed, and resourceful. As Individual Giving Officer you will be genuinely passionate about British wildlife and its conservation, with a drive for furthering the Trust’s charitable objectives. To succeed in this specific role you will be personable, engaging, and a great communicator.
Essential
A warm, approachable and confident communicator, both written and verbal.
Proactive and self-motivated with strong people skills.
Creative flair for developing engaging donor communications.
Experience in running or supporting sales or fundraising appeals or campaigns.
Experience working with data, reporting and basic financial processes (e.g. donations, direct debits, Gift Aid).
An understanding of donor journeys and stewardship planning.
GSCE C/grade 4 in Maths and English (alternative equivalent qualifications will be considered).
Demonstrate a genuine love of British wildlife and belief in Wildwood’s Mission; to protect, conserve, and rewild British wildlife.
Desirable
Previous experience in a fundraising role within a charity setting, ideally involving individual giving or donor care.
Experience using a CRM or supporter database with good attention to detail.
Good knowledge of the fundraising landscape in Kent.
Previous involvement in donor events or supporter engagement activities.
Why work for Wildwood
Wildwood is a native species conservation charity established in 2002 to push the boundaries of innovative conservation and rewilding. We work with nature to fight the biodiversity crisis, to halt the extinction of species and to create resilient habitats in which nature thrives. We focus on nature-based solutions to return native species and recreating truly wild spaces.
Wildwood has a proud culture of respecting and valuing all colleagues. Our people are integral to our success; their expertise enables us to achieve our ambitions, their professionalism creates strong collaborations, and their integrity upholds our organisational values.
Employment Package
Annual salary of £23,868.00
Annual leave allowance of 30 days a year, including statutory holidays
Workplace pension
Inclusive and family-friendly working policies
Training & development opportunities
Selection of staff benefits including discounts
Free or reduced price entry to BIAZA accredited zoos and aquariums
Click HERE to apply.