Retail and Customer Experience Supervisor - Kent
Job description
Wildwood Trust is looking for a dynamic, proactive and engaging individual to take its retail experience to the next level!
Following a full refurbishment and significant investment into our on-site shop, we are looking for someone to supervise our team of Visitor Service Assistants and take the lead on our customer journey.
The ideal candidate will have a strong retail background, proven track record of meeting targets, excellent organisational and delegation skills, confidence in handling banking, and arranging rotas to maximise staff coverage whilst being conscious of strict budget limitations.
Overall responsibility will involve:
Ensuring visitors to the park have an excellent experience throughout the customer journey. With the support of the Corporate and Commercial Development Manager, being responsible for the day to day running of the shop. You will be working the shop floor, leading your team by example and motivating the team. You will need to have passion and a genuine enthusiasm for retail, coupled with excellent customer service skills.
Leading membership sales, upselling and gift aid conversation, and motivating the team to do the same.
To be part of a team responsible for planning park events throughout the year, co-ordinating the delivery of these events for visitors and members. This will involve working with the marketing and social media team to promote these events.
To succeed in this role you will need:
Strong retail experience including the supervision of other staff.
The ability to keep accurate and detailed records of shop performance.
A flexible approach to your work, encouraging similar behaviours from the team.
Ability to plan effective working rotas that maximise optimum staff coverage whilst remaining budget conscious.
Confident in handling cash, credit card payments and gift aid.
Excellent organisational and delegation skills.
Be driven and passionate about working to and exceeding targets, encouraging your team to have the same drive and enthusiasm.
Excellent communication skills and the ability to develop and motivate the team. The ability to forward plan and think strategically, demonstrating a strong can-do attitude.
To be able to confidently upsell and to convert visitors into new members and existing members into higher level members.
To actively support all departments including membership, fundraising, marketing and social media team, to help achieve targets and to deliver an unbeatable customer experience.
The confidence to carry out tasks independently and work alone, whilst also having the ability to work productively and successfully with a team.
A genuine love of British wildlife and a belief in Wildwood’s Mission.
Employment Package
The full-time salary for the Retail and Customer Service Supervisor of £22,995.
Core working hours are 9.30am – 5.30pm with an unpaid half an hour for lunch. This post is advertised as 37.5 hours per week over 5 days. The job will involve regular weekend and bank holiday working, with some overtime and evening work as part of your normal duties.
The holiday allowance is 30 days a year, including statutory holidays.
Stakeholder pension, details of which will be supplied on confirmation in post.
Other Considerations
Appointments are subject to confirmation after a six-month probation period. Wildwood Trust is proud to be an equal opportunities employer, and therefore no person shall be treated less favourably than another on the grounds of sex, sexual orientation, marital status, race, ethic or national origin, religion, colour, age or disability. Applicants for staff vacancies shall be shortlisted for interview and appointed purely on the grounds of their suitability for the post as laid out in the advertised job description. Wildwood operates a no smoking policy in the park and in its offices.
Job Type: Full-time
Pay: £22,995.00 per year