Terms and Conditions of Promotions or Offers
All promotions and offers are subject to the following conditions:
  1. Promotions or Offers may not be used in conjunction with any other offer or promotion.
  2. Wildwood reserves the right to refuse, change or amend any offer or promotion at any time and without notice.
  3. Only one promotion or offer may be used by a group or family at any one time.
  4. Wildwood is not responsible for incorrect details of promotions or offers appearing on third party websites, print or any other media.
  5. All promotions or offers are discounted on full admission prices only and therefore excludes the family ticket.
  6. Any person using an offer or promotion who does not complete a gift aid form will be required to complete a "Discounted Entry" form for the discount or offer to be valid.
 
Membership (Individual, Joint & Family)
  1. Memberships are valid for our parks at;
    Wildwood Canterbury (Kent), Herne Common, Herne Bay, Kent, CT6 7LQ
    Wildwood Escot (Devon), Escot Park, Ottery St Mary, Devon, Ex11 1LU
  2. Memberships are non-transferable and strictly for use by the named members and any directly related children as listed on the membership application form.
  3. Due to current Tax Regulations Family Membership is restricted to two related adults and up to six directly related children aged under 18.
  4. Not valid for use with group visits or school trips to Wildwood.
  5. Memberships are for a minimum period of 12 months.
  6. No unaccompanied under 18s will be permitted entry.
  7. Please notify Wildwood of any changes to your personal details.
  8. Wildwood reserves the right to refuse or withdraw the offer of membership at any time.
  9. Wildwood reserves the right to cancel, change or amend memberships at any time and without notice.
  10. Membership is a charitable donation and is subject to all applicable restrictions under Inland Revenue and Charity Commission rules.
  11. Wildwood Membership Team can be contacted by telephone on 01227 712111 or by email membership@wildwoodtrust.org
  12. Wildwood Trust reserves the right to charge a £5 administration fee for replacing lost membership cards.
 
Adoption Cancellations, Amendments and Returns
  1. Items are usually despatched within 5 working days, subject to availability. Please allow up to 14 days for items to arrive. If there will be a significant delay in your order, we will contact you to advise.
  2. So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund. Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
  3. If you wish to return an item, please call us first on 01227 712111 or email adoptions@wildwoodtrust.org
  4. If you wish to cancel your order for any reason the quickest way is to contact us on 01227 712111, 9am to 5pm – Mon-Fri or email adoptions@wildwoodtrust.org
 
Entry To and Behaviour at Wildwood
  1. All children (under 18 yrs) must be accompanied by an adult.
  2. Wildwood reserves the right to refuse entry to any person at any time without prior notice.
  3. The payment of Wildwood entrance prices or membership fees entitles the customer and their party to enter the park. Once customers have entered the park we cannot issue refunds of entry prices or membership fees.
  4. Prices shown are for our 'normal ticket price' plus the voluntary 10% contribution, meaning the net price i.e. our 'normal ticket price' of admission, before the voluntary donation, in relation to the aforementioned categories, would be £10.41, £8.14, £9.50 and £34.09 respectively.
  5. Gift Aid claims can only be made in respect of UK taxpayers, where the amount of income tax and/or capital gains tax is at least equal to the tax that will be reclaimed on your donations in the tax year (6 April to 5 April). It is the individual’s responsibility to pay any difference.
  6. Visitors are reminded that shirts are to be worn at all times by visitors to the park.
  7. Wildwood is a family friendly venue and we ask that visitors respect others whilst they are at the park, any offensive behaviour may result in you being asked to leave the park.
 
Cycling
  1. All children (under 18 yrs) must be accompanied by an adult.
  2. "Discounted Entry" form must be completed.
  3. Proof that a bicycle was used to come to the park must be provided.
 
Public Transport
  1. All children (under 18 yrs) must be accompanied by an adult.
  2. Proof of travel by bus (valid for the day of entry) must be provided, tickets issued from one stop above or below Wildwood will be refused entry, unless proof of residency is produced.
  3. If you have a bus pass you must ask the driver for a ticket for travel with the days date on it, which will be free.
 
Dogs
  1. No dogs are allowed in to the park. If you are visually impaired and use a guide dog please contact the Wildwood office so we can arrange assistance at no extra charge.
 
Booking a Birthday Party
  1. Birthday Parties cost £10 per child and are for a minimum of 10 children.
  2. Payment is required in advance.
  3. Parties can be accommodated in the restaurant 7 days a week but not 12-3:30pm (summer) and 12-2pm (winter).
  4. Those bringing their own picnic pay standard group admission rates, which apply to groups of more than 10 paying individuals.
  5. Animal chosen for Meet an Animal sessions may be subject to change on the day without notice.
  6. There will be no contact between any person and animal during the Meet an Animal session.
  7. Birthday cake is not included in the restaurant meal - but you are welcome to bring your own.
  8. Parties are for a minimum of 10 children, if you bring fewer then you will be charged at our minimum rate for 10.
  9. Parents are not allowed to bring their children into Wildwood to meet inside unless they have paid the full standard admission price.
  10. Any more than 2 adults accompanying the party will also be charged standard admission prices (£11.45 for adults / £10.45 for seniors).
 
Night Tours
  1. Places will be allocated on receipt of a completed booking form and payment, strictly on a first come, first served basis.
  2. Once booked, night tours are non-refundable and bookings cannot be moved to other dates.
  3. We require a mobile number so that we can contact you on the night if necessary.
  4. We will make every effort to fit you in on your chosen date, however we may have to offer you an alternative if your preferred date is fully booked.
  5. The tour includes a meal. No reductions are given if a meal is not required.
  6. Age Restriction - minimum 10 years old.
  7. Guests must get to the park promptly for the start of the tour.
 
Zoo Keeper for a Day
  1. No animal handling is allowed.
  2. Must be reasonably fit - able to cope with typical keeper tasks such as bending and lifting hay bales and water carriers, using a hand saw/knife safely, wheeling a heavy wheelbarrow, walking all day and so on.
  3. Age Restriction - minimum 18 years old.
  4. Full refund if you cancel up to a month in advance. We regret no refund is possible if you cancel with less than a month's notice.
  5. Have a current tetanus vaccination (within the last 10 years).
  6. If you have special needs, you may be accompanied by a carer free of charge, if required.
  7. Family members and friends may not accompany you.
  8. No smoking is allowed in public areas at all; Wildwood's smoking policy restricts smoking to the keepers' staff area during permitted break times only.
  9. Wear appropriate old clothes for a day working in the woods - e.g. old jeans, jumper or sweatshirt, waterproof coat or jacket.
  10. Wear appropriate strong footwear - old trainers or boots.
  11. Come prepared for the weather: bring sun block and a hat if very hot or warm clothes if cold; we work outdoors through all weathers, including driving rain, sleet and hail.
 
Bear Experience 
  1. We will always attempt to allow you to feed both of our bears, however, we cannot guarantee that the bears will go along with our plans! 
  2. Please don't be offended if a bear decides they don't want to come over for food. 
  3. Maximum of one bear experience per day. 
  4. Participants are required to sign the Animal Experiences at Wildwood Trust Disclaimer 
  5. Participants must stand 1/2 a metre away from the bear mesh at all times 
  6. Participants must face towards the bear mesh at all times. 
  7. Due to health and safety restrictions, Bear Experiences are strictly limited to a maximum of 2 participants. 
  8. Cancellations MUST be made at least 14 days before date of booking. When rebooking after a cancellation, dates may not be available until the following year due to high demand.
 
Gift Vouchers 
  1. Wildwood gift vouchers can only be redeemed at Wildwood Trust.
  2. Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.
  3. Gift vouchers cannot be exchanged for cash and cannot be returned or transfered.
  4. Vouchers which are defaced, altered or cancelled will not be accepted.
  5. We reserve the right to change the Terms and Conditions at any time.
  6. Gift vouchers are only valid for 12 months from validation date.
Arctic Fox Experience 
  1. Participants must be supervised at all times.
  2. The minimum age for an Arctic Fox Experience is 18 years of age.
  3. All participants are required to sign the Animal Experiences at Wildwood Trust Liability disclaimer before they start their experience.
  4. Participants will be shown how to feed the Arctic Foxes, and must ensure that they keep their fingers out of reach of the Arctic Foxes at all times.
  5. Participants must stand arms lengths away from the Arctic Foxes when feeding them at all times.
  6. Participants must face towards the Arctic Foxes at all times.
  7. Participants must not touch any of our animals.
  8. Our keepers will observe and monitor the Arctic Foxes behavior at all times. If the keeper decides the animals are becoming stressed or aggressive, they can stop the experience for the safety of animals and participants.
  9. Participants MUST follow instructions from keepers. Failure to follow keeper instructions can lead to termination of the experience without refund.
  10. Cancellations MUST be made at least 14 days before date of booking. When rebooking after a cancellation, dates may not be available until the following year due to high demand.
 
Junior Zoo Keeper
  1. Full refund if you cancel up to a month in advance.
  2. We regret no refund is possible if you cancel with less than a months notice.
  3. You must be between 7 and 11 years old.
  4. You must have an up to date tetanus vaccination.
  5. If you have special needs, you may be accompanied by a carer free of charge, if required.
  6. Family members and friends may not accompany you.
  7. Wear appropriate old clothes for a day in the woods e.g. old jeans, jumper or sweatshirt, waterproof coat or jacket.
  8. Wear appropriate footwear - old trainers or wellies.
  9. Come prepared for the weather: bring sun block and a hat if very hot or warm clothes if cold; we work outdoors through all weathers, including driving rain, sleet and hail.
  10. Please note: Wildwood is a no smoking environment.
 
Gold or Silver Membership
  1. Gold or Silver Membership is given to specifically named schools, school units and groups. It is not transferable to other non-special needs groups or individuals within the same umbrella organisation or to other organizations (e.g. a hearing-impaired unit within a school may have a Gold Card, but cannot lend it to another mainstream class within the school to use).
  2. The card may not be used by staff members or clients for private visits with their families or friends.
  3. The card cannot be used to cover an organisation's family day; the card only covers special school students and accompanying staff; parents and siblings accompanying them on the visit as a day out would need to pay admission.
  4. The card may be used every day that we are open, with the exception of:
    GOLD: bank holiday weekends (Sat-Mon and Good Friday).
    SILVER: all weekends, bank holiday weekends or before 1pm Mon-Fri (school terms only).
  5. We reserve the right to ask you to postpone your visit if circumstances are unsuitable, e.g. a high number of existing bookings on a very busy school day.
  6. Wildwood's decision on your eligibility for the group membership scheme will be final.
  7. Neither Gold nor Silver Membership covers socially deprived groups or those where the majority of students or members do not have special needs (see Wildwood's Chestnut and Acorn Membership Schemes).
  8. You must let us know of any material changes to or within your organisation, including change of contact person.
  9. You must inform us in writing by email: sharon@wildwoodtrust.org  AND membership@wildwoodtrust.org by the day before your visit at latest, that you are coming (on health and safety grounds it is important for us to know of any groups in the park in case of an emergency).
  10. Groups who arrive without notifying us or outside the restrictions on their card may be turned away or asked to pay the seasonal group admission charge.
  11. The staff member in charge of the visit must bring the membership card and show it to reception staff.
  12. We understand that special needs students may need a high ratio of support staff accompanying them on external trips. However, if a large number of staff attend (more than 1:1), they will be charged the seasonal group admission rate, unless you have contacted us first to explain the need for extra staff.
  13. Replacements for lost membership cards carry a £10 administration charge.
  14. Failure to adhere to the terms and conditions will result in your membership being cancelled.
  15. Wildwood Trust reserves the right to change these terms and conditions at any time.
 
Chestnut or Acorn Membership
  1. Chestnut or Acorn Membership is given to specifically named groups. It is not transferable to other groups or individuals within the same umbrella organisation or to other organisations.
  2. The card may not be used by staff members or clients for private visits with their families or friends.
  3. With the exception of specifically family-based organisations (e.g. SureStart and HomeStart) the card cannot be used to cover an organisations family outing; the card only covers the organisations members and accompanying staff; parents, grandparents and siblings accompanying them on the visit as a day out would need to pay admission.
  4. The card may be used every day that we are open, with the exception of:
    CHESTNUT: bank holiday weekends (Sat-Mon and Good Friday).
    ACORN: all weekends, bank holiday weekends or before 1pm Mon-Fri (school terms only).
  5. We reserve the right to ask you to postpone your visit if circumstances are unsuitable, e.g. a high number of existing bookings on a very busy school day.
  6. Wildwood's decision on your eligibility for the group membership scheme will be final.
  7. Neither Chestnut nor Acorn Membership covers special needs groups (see Wildwood's Gold or Silver Membership Scheme).
  8. You must let us know of any material changes to or within your organisation, including change of contact person.
  9. You must inform us in writing by email: sharon@wildwoodtrust.org AND membership@wildwoodtrust.org by the day before your visit at latest, that you are coming (on health and safety grounds it is important for us to know of any groups in the park in case of an emergency).
  10. Groups who arrive without notifying us or outside the restrictions on their card will be turned away or asked to pay the seasonal group admission charge.
  11. The staff member in charge of the visit must bring the membership card and show it to reception staff.
  12. We understand that social needs groups may need a high ratio of support staff accompanying them on external trips. However, if a large number of staff attend (more than 1:1), they will be charged the seasonal group admission rate, unless you have contacted us first to explain the need for extra staff.
  13. Replacements for lost membership cards carry a £10 administration charge.
  14. Failure to adhere to the terms and conditions will result in your membership being cancelled.
  15. Wildwood Trust reserves the right to change these terms and conditions at any time.
 
Nursery or Childminder Membership
  1. Nursery or Childminder Membership is given to specifically named groups. It is not transferable to other groups or individuals within the same umbrella organisation or to other organisations.
  2. The card may not be used by staff members or clients for private visits with their families or friends.
  3. The card cannot be used to cover an organisation’s family outing; the card only covers the organisation’s members and accompanying staff. Any parents, grandparents and siblings accompanying them on the visit as a day out would need to pay admission.
  4. The card may be used every day that we are open, with no restrictions at weekends or during school holidays.
  5. Due to the limited sizes of the groups being admitted, Nursery or Childminder Memberships do not require notice to be given prior to visits, unlike selected other Memberships. Notice will still need to be provided for any additional group talks and experiences outside of standard daily Park operations.
  6. Groups are limited to the number of persons visiting the park at any one time:
    NURSERY: up to fifteen children per visit. We understand that some groups may need a higher ratio of support staff accompanying them on external trips. However, if a larger number of staff attend (more than 1:4), they will be charged the seasonal group admission rate, unless you have contacted us first to explain the need for extra staff.
    CHILDMINDER: up to six children per registered paying Childminder. An Assistant can accompany where applicable (details will need to be provided at time of registration).
  7. Wildwood’s decision on your eligibility for the group membership scheme will be final.
  8. Nursery or Childminder Membership does not cover socially deprived or special needs groups (see the Membership Team for more details on alternative schemes available).
  9. You must let us know of any material changes to or within your organisation, including change of contact person and / or any nominated assistants.
  10. Groups who arrive outside the restrictions on their card may be turned away or asked to pay the seasonal group admission charge.
  11. The staff member in charge of the visit must bring the membership card and show it to Reception staff.
  12. Replacements for lost membership cards carry a £10 administration charge.
  13. Failure to adhere to the terms and conditions will result in your membership being cancelled.
  14. Wildwood Trust reserves the right to change these terms and conditions at any time.
  15. The Membership application will be based on the geographical location of the Nursery or Childminder registered work premises. Once the application has been received, Wildwood will make the final decision on any requests based on their location and / or distance from the Park.