Things to know before you book:
- The group leader is required to sign the Animal Experiences at Wildwood Trust Disclaimer on behalf of all participants before beginning their experience.
- The tour must include at least one adult and one child, up to a maximum of two adults and four children.
- Cancellations MUST be made at least 14 days before the date of booking. Any cancellations made after this time will not be refunded unless exceptional circumstances are involved, such as illness, injury, bereavement or severe travel delays. Proof of exceptional circumstances may be required before refund is given.
- Wildwood Trust reserves the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and we will endeavour to notify you as soon as possible.
- Participants will take advice from the keepers and should follow all instructions with no deviation. Our keepers retain the right to cancel the day at any point if they feel that to carry on will be detrimental to the safety of our animals.
- Participants are welcome to take pictures and videos with permission from keepers. To protect the privacy of our staff, the use of a body cam is NOT ALLOWED.
- Sensible footwear and clothing are required. We advise you to wear clothes that you don’t mind getting dirty.
- Our keeper team will endeavour to tailor your tour to visit your favourite animals. Wildwood Trust is unable to guarantee that particular animals will be involved during your tour.